top of page

​STORE, SHIPPING & RETURNS POLICY​

Last updated: September 6, 2026

​

ORDER PROCESSING

  • All currently available orders are processed and shipped by the next business day after purchase.

  • Orders placed on weekends or holidays will ship on the following business day. Processing or delivery may occasionally be delayed because of holidays, carrier disruptions, severe weather, unusually high order volume, or circumstances outside Eziyo’s control.

  • Eziyo is an independently operated brand, and every order is prepared and packaged with care.

​

SHIPPING

  • All orders ship from California, United States.

  • Free standard shipping is provided on all U.S. orders unless otherwise stated at checkout.

  • Once your order ships, you will receive an email containing your tracking information. Please allow time for the carrier’s tracking system to update.

  • Delivery estimates are provided by the shipping carrier and are not guaranteed by Eziyo. Eziyo is not responsible for carrier delays after an order has been accepted by the carrier.

  • Please confirm that your shipping address is correct before completing your purchase. If you notice an error, contact Eziyo immediately. Address changes cannot be guaranteed after an order has been processed.
     

RETURNS AND EXCHANGES

  • Eligible items may be returned or exchanged when you contact Eziyo within 7 days of the recorded delivery date.

  • To request a return or exchange, email itseziyo@gmail.com or use the contact form at www.itseziyo.com/contact. Include your full name, order number, and reason for the request.

  • Items may be tried on indoors for fit but must otherwise remain unworn, unwashed, unaltered, and in their original condition. Eziyo may decline a return if an item has been worn beyond an indoor try-on or shows stains, odors, washing, damage, alterations, or other signs of use.
     

RETURN SHIPPING

  • Customers normally pay return-shipping costs. If the cost presents a problem, contact Eziyo before mailing the item, as Eziyo may provide or reimburse return shipping on a case-by-case basis.

  • Eziyo covers reasonable return shipping when an incorrect, damaged, or defective item is received.

  • Returns must be authorized in advance and sent using a trackable shipping service. Eziyo is not responsible for a return until it has been received.
     

FINAL-SALE ITEMS

  • The following purchases are final sale and are not eligible for return or exchange, except when an item arrives damaged, defective, or incorrect:

            • Custom, tailored, altered, personalized, or made-to-order items
            • International orders
            • Items specifically marked “Final Sale”

  • Tailoring or alteration requested by the customer makes the item final sale once the work has begun.
     

REFUNDS

  • Approved refunds are issued to the original payment method after the returned item has been received and inspected.

  • Eziyo will issue an approved refund within 7 days. Your bank or payment provider may require additional time for the refund to appear.

  • Original shipping charges, when applicable, are not refundable unless the return resulted from an incorrect, damaged, or defective item.
     

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

  • If your order arrives damaged, defective, or incorrect, contact Eziyo within 7 days of delivery. Include your order number and clear photographs showing the issue.

  • After verification, Eziyo will work with you to provide an appropriate replacement, exchange, repair, or refund and will cover reasonable return-shipping costs when a return is required.
     

CONTACT

bottom of page